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Frequently Asked Questions


What is your return policy? We want our customers to be happy! We will gladly offer you an exchange or issue a merchandise credit if you are unsatisfied with a product. You must contact The Gipsy Bag company within 14 days of receipt of shipment. The items must be in new, unused condition with all tags attached.

 How do I return my item?

To begin the return process, please contact The Gipsy Bag company to obtain a Return Authorization Number. Please make a copy of your original invoice with the RAN written on the front. We will also need to know if you are exchanging for the same item, a new item, or a merchandise credit. Place the invoice with exchange information and the product to be returned in a pre-paid box or envelope. We strongly encourage you to insure your package. Shipping and handling on returned merchandise is not reimbursed by The Gipsy Bag company.

How do I return an item purchased through a retailer? If you have purchased your item (s) through one of our retail partners, please contact them directly for their return policy. Unfortunately, we cannot accept returns for items purchased from another retailer.



Once I place my order, when will it ship? Please allow 3 business days for your order to be processed. All orders are sent USPS unless otherwise noted. In stock items usually arrive within 3-5 days from the day the order is shipped.

What if I need my order in a rush? We will gladly work with you to get your order to you by the time you need it. Please place your order via the website and include a note telling us when you need to receive it by. We will contact you to let you know the shipping options and costs.

Can items be shipped Internationally? Absolutely! Please email us to discuss where you need your order shipped to and we will calculate the shipping options with costs. Upon your approval of the shipping terms, we will place your order.

What if I dont receive my order? You will receive a tracking number when your order is shipped. We first recommend visiting the tracking website to see the status of your package. If this doesnt provide the information you need, please contact us so we can further research the matter.

 What if I received notification my item is on backorder? If the item you ordered is not readily available, we will let you know when we expect to receive it back in stock. If this timeframe doesnt work for you, please let us know. We can either replace the item with another item of your choice or cancel your order. You will not be charged.


About Our Gipsy Bags....

 Where are The Gipsy Bags made? All of our products are proudly made in the United States. We strongly believe in supporting our local community and the many talented people who live right here on our home turf.

What type of fabrics do you use? We only use upholstery grade fabrics for the outside material on the bags and we use several different types of polyester liner fabrics for the inside.  Upholstery fabric is more durable and sturdy compared to many other fabrics and it comes in a wide variety of stylish patterns, textures and solids.

 How do I care for my Gipsy Bag? While the fabrics are able to be machine washed, we strongly encourage you to spot clean with mild soap and water.



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